Our Story

About best99 — Built for
Malaysian Players, By Design

From a focused startup in Kuala Lumpur to a platform trusted by over 850,000 players across Malaysia — this is the story of how best99 became the country's most reliable online casino and sports betting destination.

850K+
Registered Players
7 Years
Serving Malaysia
3,500+
Games Available
24/7
Player Support
best99

The best99 Story

best99 was founded with one clear observation: Malaysian players deserved better. Existing platforms were plagued by slow withdrawals that took days instead of minutes, customer support that disappeared when you needed it most, and bonus terms designed to frustrate rather than reward. A small founding team in Kuala Lumpur decided to do things differently — and best99 was born.

From day one, our focus was on the details that matter most to Malaysian players: instant deposit compatibility with Touch 'n Go eWallet, Boost, DuitNow, and FPX; withdrawal speeds measured in minutes rather than business days; and a customer support team staffed by people who genuinely understand the local gaming culture, from Liga Super Malaysia fixtures to EPL accumulators and UFC parlay bets.

Over seven years, best99 has grown from a lean startup into a platform serving over 850,000 registered players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond. Our game library has expanded to more than 3,500 titles from industry-leading providers, covering live casino, slots, sports betting, and progressive jackpots. Through it all, our founding principle has never changed: the player comes first.

best99 operates under a recognised international gaming licence, maintaining rigorous standards for fair play, responsible gambling, and player fund segregation. Every major update to our platform goes through independent testing before release. We are not the loudest brand in Malaysia's online gaming space — but we are consistently the most trusted.

Our Purpose

Mission & Core Values

"To deliver a gaming experience so fast, fair, and transparent that Malaysian players never need to look anywhere else."

Every product decision at best99 is anchored to this mission. Whether we are integrating a new payment method, updating our bonus structure, or expanding our live casino table selection — the question we always ask is: does this genuinely improve the experience for our players?

Our values are not marketing slogans. They are the operating principles that guide every team member, from our compliance officers to our 24/7 support staff.

Speed & Efficiency Integrity & Transparency Player-First Culture Responsible Gaming Data Security Fair Play Continuous Improvement Malaysian Identity
Our Commitment to Malaysia

We invest in localisation beyond language. Our payment integrations, odds coverage of Liga Super Malaysia and domestic football, and our support for Malaysian e-wallets are all deliberate choices that reflect our deep commitment to the Malaysian gaming community — not an afterthought.

What Makes best99 Different

These are the commitments we make to every player who chooses best99 as their gaming home — and the standards we hold ourselves to every single day.

Withdrawals in Under 5 Minutes

For KYC-verified accounts, withdrawals via Touch 'n Go eWallet and DuitNow are processed in under 5 minutes. We monitor withdrawal performance daily and hold our operations team accountable to this standard.

Internationally Licensed & Audited

best99 operates under a recognised international gaming licence. Our RNG (Random Number Generator) systems are independently audited to verify fair outcomes across all casino games and slots.

Built for Malaysian Mobile Users

Our platform is engineered mobile-first, fully compatible with Android and iOS. No app download required — access the full best99 experience from any smartphone browser with a fast, responsive interface.

24/7 Local Support Team

Our support agents are available around the clock via live chat. Average first response time is under 2 minutes. Our team understands Malaysian players — local context, local payment methods, local sport.

Transparent Bonus Terms

Every bonus at best99 comes with clearly stated wagering requirements, expiry dates, and eligible games — written in plain English, not buried in fine print. What you see is what you get.

Player Funds Segregated

Player deposits are held in segregated accounts, separate from company operating funds. Your money is protected regardless of any business events — a standard we consider non-negotiable.

Our Journey

Seven Years of Growth

From a founding idea in Kuala Lumpur to a nationally recognised gaming platform, best99's growth has been driven by listening to players and acting on what they told us.

Every milestone on this timeline represents a real decision to invest in the player experience — not just expand for the sake of growth.

2018
Founded in Kuala Lumpur

best99 launched with a focused game library and a small but dedicated team. Initial payment support included FPX and standard bank transfers. First 10,000 players onboarded within the first three months.

2019
Touch 'n Go eWallet Integration

We became one of the first Malaysian gaming platforms to fully integrate Touch 'n Go eWallet as a native deposit and withdrawal method — a move that dramatically improved the player experience for mobile users across KL, Penang, and Johor Bahru.

2020
Live Sports Betting Launch

best99 expanded into live sports betting, offering in-play markets on EPL, Liga Super Malaysia, UEFA Champions League, and UFC events. Real-time odds and live streaming integration followed shortly after.

2021
250,000 Players Milestone

The platform crossed 250,000 registered players and launched the best99 Loyalty Programme — introducing Bronze, Silver, and Gold tiers to reward long-term players with cashback, faster withdrawals, and exclusive bonuses.

2022–2023
Crypto Payments & VIP Expansion

Cryptocurrency deposits via BTC, ETH, USDT, and BNB were introduced alongside an expanded VIP Elite tier. DuitNow QR payment support launched, bringing near-instant funding to all Malaysian bank account holders.

2024–2025
850,000 Players — And Counting

best99 now serves over 850,000 registered players nationally, with a game library exceeding 3,500 titles, daily payouts averaging RM 4.2 million, and a 24/7 support team maintaining under-2-minute response times. The journey continues.

Our Four Operating Pillars

Everything best99 does sits on four non-negotiable foundations. These pillars guide every product decision, hiring choice, and partnership we make.

01
Player Safety

Responsible gambling tools — deposit limits, session time-outs, self-exclusion — are built into the core platform, not bolted on as an afterthought. Every account defaults to 21+ verification.

02
Operational Excellence

Uptime, withdrawal speed, and support response times are measured daily. We hold our operations team to published internal SLAs and share performance data at the leadership level weekly.

03
Fair Play Standards

All casino games use certified RNG technology. Slot RTPs are published. Sports odds are set by licensed trading desks. No manipulation, no hidden advantages — just fair outcomes for every player.

04
Malaysian Localisation

Our platform is built around the Malaysian context — from supporting every major local e-wallet to covering Liga Super Malaysia alongside the EPL. We are not a global platform localised for Malaysia; we are built for Malaysia.

21+ ONLY

best99 is strictly for players aged 21 and above. Gambling can be addictive — please play responsibly. If you need help, visit our Responsible Gambling page for self-exclusion tools, deposit limit options, and support resources available in Malaysia.

Ready to Experience
best99 for Yourself?

Join over 850,000 Malaysian players who trust best99 for their online casino and sports betting. Instant TNG eWallet deposits, live football betting, and a world-class game library — all in one place.

For players aged 21 and above only. Please gamble responsibly.